Refund and Returns Policy
Thank you for shopping at CLARIMS. We are committed to providing you with the best experience and high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.
1. 30-Day Money-Back Guarantee
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. This period exceeds the minimum 14-day cancellation right required under UK law.
A. Eligibility for Returns
To be eligible for a return and refund, your item must meet the following conditions:
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It must be in the same condition that you received it.
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It must be unused and unworn.
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It must be in its original packaging (if applicable).
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It must include all original tags and labels.
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You must provide the receipt or proof of purchase (your order number).
2. Non-Returnable Items
Certain types of items cannot be returned due to their nature. Please check these exceptions carefully:
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Perishable Goods: (e.g., food, flowers)
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Personalised/Customised Items: Products made specifically for you.
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Health and Personal Care/Hygiene Items: Any item with a broken seal or that cannot be resold for health protection or hygiene reasons (e.g., earrings, cosmetics, underwear).
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Gift Cards
Items marked as “Final Sale” or “Clearance” are also non-returnable. Please contact us if you have questions about a specific item.
3. How to Start a Return
To initiate a return, you must contact us first. Returns sent without prior authorisation will not be accepted.
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Contact Us: Email our support team at support@clarims.com with the subject line: “Return Request – [Your Order Number]”.
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Provide Details: In the email, please state the items you wish to return and the reason for the return (e.g., wrong size, defective, no longer needed).
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Return Authorisation: We will review your request and, if approved, send you a Return Merchandise Authorisation (RMA) number and detailed instructions on how and where to send your package.
4. Return Shipping
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Defective/Damaged/Incorrect Items: If the return is due to our error (defective, damaged, or wrong item), CLARIMS will cover the return shipping costs and provide you with a pre-paid shipping label.
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Customer-Requested Returns (e.g., “Change of Mind”): If you are returning an item because you no longer want it, you will be responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Return Address: CLARIMS Returns 5th Floor, 167-169 Great Portland Street, London, UK
5. Refunds
Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
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Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
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Late/Missing Refunds: If you haven’t received a refund after the stated period, first check your bank or credit card account. Then contact your bank/card company, as there is often a processing time before a refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@clarims.com.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same product, please contact us immediately at support@clarims.com. We will guide you through the process, and we will cover the cost of shipping the replacement item to you.
7. Items Purchased as a Gift
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.