The total time to receive your order includes Processing Time and Shipping Time.

• Shipping Time :

  • UK Standard Delivery: 1-2 Business Days

  • UK Expedited Delivery: next working day

1. Once your order is dispatched, you will receive a Shipping Confirmation Email from support@clarims.com.

2. This email contains your unique Tracking Number and a link to the carrier’s tracking page.

3. Please allow up to 48 hours for the tracking information to update and become visible after you receive the email.

You may be able to change your shipping address, but only if the order has not yet been processed for shipping.

• Immediate Action Required: Please contact our Customer Support Team immediately at support@clarims.com or call us at +44 7367 927139.

• If the order has already been dispatched, we cannot intercept the package, and you will need to contact the shipping carrier directly.

We always strive to consolidate your order into a single package to reduce waste and shipping costs. However, in some cases, your items may be split into separate shipments if:

• The total order size or weight exceeds the carrier’s limits.

• The items are shipped from different warehouse locations.

If your order is split, you will receive a separate tracking number for each package.

Yes, Clarims ships to a wide range of international destinations. We currently ship to:

• The entire United Kingdom (including Northern Ireland).

• International Regions:  EU Member States, USA, Canada, Australia.

You can confirm your country’s eligibility and view shipping costs during the checkout process.

Creating a CLARIMS account is quick and easy!

1. Click the “Account” or “Sign Up” icon in the top right corner of our website.

2. Select “Create Account.”

3. Enter your name, email address, and choose a secure password.

4. Click “Create” and you’re ready to start shopping with benefits like faster checkout, order history, and saved addresses.

No. We do not store your full credit card details.

For your security and PCI compliance, your payment information (such as the 16-digit card number) is encrypted and tokenized by our secure payment processing partner (e.g., Stripe, Shopify Payments). We only keep a secure token and the last four digits of your card, which allows you to use the “Save for Next Time” feature without us ever holding your sensitive data.

Yes, we comply with all applicable tax laws:

• UK Orders: All prices shown on our website include VAT  at the current UK rate of 20%. The price you see is the price you pay, plus shipping costs.

• International Orders: For customers outside the UK, your order may be subject to import duties, taxes, and customs fees upon arrival in your country. The customer is responsible for paying these charges. Please consult your local customs office for details.