Refund and Returns Policy

Thank you for shopping at CLARIMS. We are committed to processing and shipping your order in a timely manner. Please review our shipping policy below.

1. Processing Time

• All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• High-Volume Periods: During peak seasons (e.g., holidays, major sales), processing times may be extended. Any delays will be communicated on our website banner or during the checkout process.

2. Domestic and International Shipping

A. Domestic Shipping (UK)

We ship to all addresses within the United Kingdom.

B. International Shipping

We offer international shipping.

Note on International Shipping: Delivery times for international orders may vary significantly due to customs inspections and local postal services.

3. Customs, Duties, and Taxes

• UK Orders (Domestic): VAT is included in the product price. No additional duties will apply.

• International Orders: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

• CLARIMS is not responsible for these charges. These fees are the responsibility of the customer and will not be refunded in the event of a return.

• Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

4. Order Tracking and Delivery

A. Tracking

When your order has shipped, you will receive a shipping confirmation email from support@clarims.com which will contain your tracking number and a link to track your package. Please allow 48 hours for the tracking information to become available.

B. Undeliverable/Lost Packages

• Lost in Transit: If you haven’t received your order within e.g., 7 days of the expected delivery date, please contact us at support@clarims.com. We will work with the carrier to initiate an investigation. If the carrier confirms the package is lost, we will offer a refund or replacement.

• Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the package.

• Stolen Packages (Delivered but Not Received): CLARIMS is not responsible for packages that are marked as delivered by the carrier but are allegedly not received. We recommend contacting the carrier and filing a police report.

5. Contact Information

For any questions regarding your shipment or delivery, please contact us:

• Email: support@clarims.com

• Phone: +44 7367 927139