Refund and Returns Policy
This document sets out the Terms and Conditions (the “Terms”) that govern the use of the website at https://clarims.com and the purchase of any products (the “Goods”) from CLARIMS (“we,” “us,” “our”).
By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Site.
Our Details:
Brand Name: CLARIMS
Address: 5th Floor, 167-169 Great Portland Street, London, UK
Email: support@clarims.com
Phone: +44 7367 927139
2. Online Store Terms (The Contract of Sale)
2.1 Accuracy of Information
We take all reasonable care to ensure that the details, descriptions, and prices of the Goods displayed on the Site are correct at the time of publication. However, we cannot guarantee that the display of any colour or detail on your computer monitor or device will accurately reflect the actual Goods.
2.2 Order Acceptance
When you place an order, you will receive an acknowledgement email confirming the details of your order. This email is NOT an acceptance of your order. A contract between us for the purchase of the Goods is formed only when we confirm to you by email that the Goods have been dispatched.
2.3 Refusal of Transaction
We reserve the right to refuse service to anyone, for any reason, at any time. We may refuse to process a transaction for any reason or refuse service to anyone at our sole discretion. This includes, but is not limited to:
The product being out of stock.
Inability to authorise your payment.
Discovery of a pricing or product description error.
Suspicion of fraudulent activity.
2.4 Pricing and Payment
All prices shown on the Site and include VAT where applicable. Prices for our products are subject to change without notice. We accept payment via Payment Methods, e.g., Visa, MasterCard, PayPal, Apple Pay.
3. Shipping, Delivery, and Risk
3.1 Delivery Estimates
Any dates or times specified for delivery are estimates only. While we aim to meet these estimates, we will not be liable for any delays in delivery due to circumstances beyond our reasonable control (e.g., courier delays, force majeure).
3.2 Passing of Risk
The Goods will be at your risk from the time of delivery (when they are delivered to the address you provided). Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.
4. Returns, Refunds, and Cancellation
Your rights regarding returns and refunds are governed by our separate Refund and Returns Policy, which is incorporated into these Terms by reference.
UK Consumer Right to Cancel (Cooling-Off Period): As a consumer, you have the right under the Consumer Contracts Regulations 2013 to cancel your order (contract of sale) without giving any reason within 14 days from the day on which you acquire (or a third party nominated by you acquires) physical possession of the Goods.
5. Intellectual Property
The content, design, logos, images, and materials published on the Site are the intellectual property of CLARIMS or are used under licence. They are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the content or the Site without express written permission from us.
6. User Account and Prohibited Activities
6.1 Account Responsibility
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account details and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
6.2 Prohibited Use
You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
7. Limitation of Liability
To the maximum extent permitted by law, CLARIMS shall not be liable for any indirect, incidental, punitive, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
8. Governing Law and Jurisdiction
These Terms and any separate agreements whereby we provide you Goods shall be governed by and construed in accordance with the laws of England and Wales. You and CLARIMS agree to submit to the non-exclusive jurisdiction of the courts of England and Wales to resolve any legal matter arising from these Terms.
9. Changes to Terms and Conditions
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
10. Contact Information
Questions about the Terms and Conditions should be sent to us at support@clarims.com.